About 30 seconds

Install the Agent app on your phone.

Answer your website visitors from anywhere — push notifications, sounds and full chat, no laptop needed.

iPhone — 5 small steps

Open the app address in Safari. It must be Safari — not Chrome, and not a link opened inside WhatsApp, Instagram or Telegram (those use a mini-browser that can't install apps). Type app.heylivechat.com and log in with your agent account.
Tap the Share button — the square with an arrow pointing up, in the middle of Safari's bottom toolbar. If the toolbar ignores your first tap, tap the address bar once to wake it, then tap Share again.
Choose “Add to Home Screen”. In the sheet that slides up, swipe the list upward — the option sits a few rows down. Then tap Add in the top-right corner.
Open the icon. The app now lives on your home screen. Always open it from this icon — full screen, no browser bars, a real app.
Turn on notifications. Inside the app, tap the notifications pill and choose Allow. From now on, new chats and customer replies buzz your phone — even when the app is closed.

Why isn't this one tap? Apple doesn't allow any website to install itself with a single tap — Share → Add to Home Screen is the official iOS way for every web app. Two taps, once, and you're done forever.

Android — even quicker

Open app.heylivechat.com in Chrome and log in
Chrome shows an Install app banner — tap it (or menu ⋮ → Add to Home screen)
Open the installed app → tap Enable chat notifications → Allow

Open the Agent app Back to downloads